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Thank you for shopping with us!
We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to
help with a fair and transparent refund and return process tailored for our customers in the USA.
RETURN ELIGIBILITY
You may request a return or refund if:
You received a damaged or defective product
You received the wrong item
The product is significantly different from its description
CONDITIONS FOR RETURNS
To be eligible for a return, please ensure that:
The request must be made within 7 days of receiving the product.
The item must be unused and in its original condition.
RETURN SHIPPING FEES
In most cases, customers are responsible for return shipping costs.
If the issue is due to our error (defective or incorrect item), we will fully cover the return shipping or
offer a free replacement.
RESTOCKING FEE
No restocking fee will be charged for your returns.
REFUND PROCESS
Once your return request is approved and processed:
We will inspect the issue thoroughly to verify the claim.
Once approved, your refund will be processed within 5–10 business days.
Refunds will be automatically issued back to your original payment method.
NON-RETURNABLE ITEMS
Certain items are not eligible for return, including:
Products damaged due to misuse or improper handling
Items marked as final sale or clearance
Custom or special-order products
REFUND APPROVAL CONDITIONS
Refunds are strictly approved after meeting the following criteria:
Verification of the specific product issue.
Proof of damage or error is provided (clear photo or video evidence may be required).
CONTACT US
If you have any questions about refunds or returns, please contact our support team. We value honesty,
transparency, and customer satisfaction. Thank you for trusting our store!
Customer Support
For all inquiries, please contact us at:
Email: support@luxk.shop
Address for Returns: 2070 Barrett Ave,SAN JOSE, CA-95124,USA