FAQ
Frequently Asked Questions (FAQ)
1. How long does order processing take?
Orders are typically processed within 1–3 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next business day.
2. How long does shipping take?
After your order has been processed, the estimated delivery time is 8–15 business days. Delivery times may vary depending on your location, carrier operations, customs, or other unforeseen circumstances.
3. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a tracking number via email.
If you have not received your tracking number after the normal processing period, please contact our support team and we will be happy to assist you.
4. What is your return policy?
We offer a 30-Day Return Policy from the date your order is delivered. Returned items must be unused, in their original condition, and include all original packaging.
5. Do you charge a restocking fee?
No. Luxk never charges a restocking fee for eligible returns.
6. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.
7. What if my item arrives damaged?
If your package arrives damaged, please contact us as soon as possible and include clear photos of both the package and the damaged item so we can review your request.
8. What items are not eligible for a refund?
Items are not eligible for a refund if they have been damaged due to:
Misuse
Improper handling
Accidents
Normal wear and tear
Customer-caused damage after delivery
9. What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. Luxk is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.
10. Are shipping delays guaranteed for reimbursement?
No. Shipping delays caused by carriers, customs processing, weather conditions, or other circumstances beyond our control are not guaranteed for reimbursement.
11. How can I contact Luxk?
If you have any questions regarding your order, shipping, returns, or refunds, please contact us.
Luxk Customer Support
Email: support@luxk.shop
Phone: +1 (337) 245-2562
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
Business Address:
10385 San Sevaine Way, Suite B
United States
12. Is my payment secure?
Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information during checkout.